"You need to talk, we are here to listen".
In an effort to alleviate the stressors and isolation created by COVID-19, YWCA Greater Austin is providing a Warmline to assist people who may want to speak with someone to feel connected. The Warmline is staffed by volunteer mental health professionals and peers with shared experiences that have been trained in providing emotional support and assistance.
The Warmline is for people with emerging non-emergency thoughts and feelings that have arisen or have been exacerbated by the current health crisis and who may benefit from receiving emotional support and a space for connection. YWCA understands that connection to others and emotional support are basic human needs and help to cope in difficult situations. The Warmline is designed to prevent a mental health crisis.
If you have felt out of sorts, confused, preoccupied, extra stressed, scared, lonely, anxious, isolated, or just feel like talking with someone about the challenges you are facing, please call our Warmline. Our caring trained team offers non-judgmental and confidential support. No need to go through this alone, we are here for you!
Hours of Operation
Monday through Thursday 12:00 PM - 8:00 PM
Friday 12:00 PM - 4:00 PM
Interested in Volunteering
YWCA is searching for mental health professionals and people with shared experiences to staff a new Warmline that will be launched in the next few weeks. The Warmline has been developed as a response to the increase in calls from people needing a space to talk about the stressors and isolation related to COVID-19, but not necessarily seeking therapy. Through the Warmline, people can share their experiences, receive emotional support and/or get connected to YWCA services if they choose.
All volunteers will receive training on providing Warmline services, connecting to other YWCA services, and be oriented to other community resources. Volunteers can sign up for flexible shift hours to help staff the line. If you are interested in volunteering, please contact Haleigh Campbell at firstname.lastname@example.org, Volunteer and Education Coordinator for more information.