Care Coordination

Care Coordination at YWCA Greater Austin is a trauma-informed holistic program dedicated to assisting clients in eliminating barriers to accessing the services they need. Care Coordinators recognize and acknowledge systemic and institutional challenges in order to restore a client's sense of dignity. Through Care Coordination, we assess needs and goals and work collaboratively with the on-site therapist, external resources, support systems, and community organizations to provide effective comprehensive care.

Services Include

A collaborative effort between a client and their care coordinator to identify needs, barriers, resources, and formulate working plan. During this process, the care coordinator can help locate and access services, provide referrals, information, direct assistance and support and/or advocacy for the client. This mutual effort focuses on helping clients through the continuum of services.

A collaborative effort between a client and their care coordinator to identify needs, barriers, resources, and formulate working plan. During this process, the care coordinator can help locate and access services, provide referrals, information, direct assistance and support and/or advocacy for the client. This mutual effort focuses on helping clients through the continuum of services.

Case Managment

Care coordinators will research necessary information and provide guidance to clients based on client needs and goals. (ex. How to utilize the bus system, when to enroll children in school, how to change your name, etc.)

Care coordinators will research necessary information and provide guidance to clients based on client needs and goals. (ex. How to utilize the bus system, when to enroll children in school, how to change your name, etc.)

Information Sharing

Care coordinators can also assist clients in a more hands-on approach by identifying potential barriers and providing critical trauma-informed and culturally sensitive information. For example linking the client directly to the resources by providing information regarding eligibility requirements, fees, location, securing a contact person or appointment, and following-up to see if resources were attained. 

Care coordinators can also assist clients in a more hands-on approach by identifying potential barriers and providing critical trauma-informed and culturally sensitive information. For example linking the client directly to the resources by providing information regarding eligibility requirements, fees, location, securing a contact person or appointment, and following-up to see if resources were attained.

Resource Linking

Care coordinators can provide information to help people set up their lives in a more structured way in order to improve overall functioning. This can be done individually or in a group format. Life skills education can vary based on client needs and goals and may be very particular or generalized (ex. 6 week life skills course teaching budgeting, effective communication, etc.). and tailored to the client's needs.

Care coordinators can provide information to help people set up their lives in a more structured way in order to improve overall functioning. This can be done individually or in a group format. Life skills education can vary based on client needs and goals and may be very particular or generalized (ex. 6 week life skills course teaching budgeting, effective communication, etc.). and tailored to the client's needs.

Psychoeducational Services

In some instances, clients may only need referrals to resources, in which case, the care coordinator investigates the community resources that meet the client's needs and provides those to the client.

In some instances, clients may only need referrals to resources, in which case, the care coordinator investigates the community resources that meet the client's needs and provides those to the client.

Providing Referrals

Care coordinators can provide direct assistance to clients who meet eligibility requirements for certain programs such as: 

-Bridge child care program 

-feminine hygiene products 

-diapers 

-formula coupons 

Care coordinators can provide direct assistance to clients who meet eligibility requirements for certain programs such as: 

-Bridge child care program 

-feminine hygiene products 

-diapers 

-formula coupons 

Direct Assisttance

Care coordinators can help clients in completing applications to access other services/assistance such as Crime Victims Compensation, MAP, unemployment, etc. 

Care coordinators can help clients in completing applications to access other services/assistance such as Crime Victims Compensation, MAP, unemployment, etc. 

Paperwork Assistance

Care coordinators can assist clients by advocating directly for them to obtain resources and services and/or to help them communicate within certain systems such as attorneys, schools, etc.. Care coordinators can also serve as extra support and accompany clients to appointments to either serve as an advocate or as a support system as the client navigates systems such as court settings, schools, etc. Care coordinators may also advocate at a macro-level if necessary as they identify systemic barriers.

Care coordinators can assist clients by advocating directly for them to obtain resources and services and/or to help them communicate within certain systems such as attorneys, schools, etc.. Care coordinators can also serve as extra support and accompany clients to appointments to either serve as an advocate or as a support system as the client navigates systems such as court settings, schools, etc. Care coordinators may also advocate at a macro-level if necessary as they identify systemic barriers.

Advocacy

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